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Why Customer Effort Score is the most critical support KPI and how you can...
You’re stuck in traffic on the way to the airport. You message your airline asking if your flight is on time, saying you might miss it. The airline responds immediately with a one-touch option to...
View ArticleThe 12 Most Important Customer Service Expectations
It’s no secret that customers today have high expectations when it comes to customer service. In order to keep up with the competition, businesses need to meet (or exceed) these expectations. Every...
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